What to do in an emergency

What to do in an emergency

In an emergency situation

Important but non-urgent
medical help or advice

Important but non-urgent
police help or advice

In an emergency situation

Please seePDF iconhere for details of medical services in Oxford and information about what to do in an emergency. 

Call 999 for:

  • Ambulance
  • Police
  • Fire services

The 999 line is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Always call 999 if, for example, someone is seriously ill/injured or a crime is in progress. Once you are connected to a 999 operator or call handler, they will ask you a series of questions to establish what is wrong. This will allow them to determine the most appropriate response as quickly as possible.

If you are in College, please let the Lodge know about any emergency situation. Call 84700 from an internal phone or +44 (0)1865 284700.

Important but non-urgent medical help or advice

You should call the National Health Service 111 phone service if you need medical help or advice but it's not a life-threatening situation. The 111 phone line is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Call 111 if:

  • You need medical help fast but it's not a 999 emergency
  • You think you need to go to an Accident & Emergency Department or need another NHS urgent care service
  • You don't know who to call or you don't have a doctor (GP) to call
  • You need health information or reassurance about what to do next

Important but non-urgent police help or advice

You should call 101 to report crime and other concerns that do not require an emergency response.

Examples of when you might need to call 101:

  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood
  • To report a minor traffic collision
  • To give the police information about crime in your area
  • To speak to the police about a general enquiry

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened