As a member of the college you will have access to two different accounts.
1. Single Sign On (SSO) account
This is the main University account, with it you are able to access resources such as your University email account (Nexus365), download free anti-virus software and it will be used to set up your remote access account.
There can be many reasons why you may lose access to your MFA:
Change of sim
Please note: If your device is unusable, you will need to have an alternative phone in order to add your MFA again (this cannot be a borrowed phone)
Unfortunately you will not be able to access any of the University’s services without verifying your MFA, the IT team are not able to turn this off due to security reasons. Please contact us via the Service Desk and notify us of your availability so that your MFA account can be reset. Please note, we have to verify details with you for security reasons before we reset your account, this can be done via Microsoft Teams.