Academic and Student Support Officer

We’re looking for an organised, approachable and student-focused Academic and Student Support Officer to join our Academic Office at St Antony’s College. This is a full-time role (35 hours per week), with a salary of £30,378 to 35,608 gross per year plus an annual Oxford weighting allowance of £1,730.

Reporting to the Academic Services Manager, you will play a key role in supporting students throughout their time at the College and ensuring the smooth delivery of academic and examination-related administration.

About the role

The Academic and Student Support Officer provides high-quality administrative support to current students and works closely with colleagues across the College and the University. You will be an important point of contact for students, offering clear guidance, excellent customer service and well-judged support.

The role sits within the Academic Office, which supports students across the full student lifecycle, from admissions and pre-arrival communication through to graduation. You will work as part of a small, friendly and busy team, liaising closely with academic leads and other key College teams. The role is based on site at the College.

Your work will include:

Student administration

• Acting as the first point of contact for taught-course students, responding to enquiries about academic progression and student status
• Managing on-course processes such as progression, suspensions, withdrawals and returns to study
• Maintaining accurate student records, ensuring data integrity and GDPR compliance
• Preparing standard documentation, including status letters, transcripts and enrolment certificates
• Supporting induction and enrolment for new students and helping maintain accurate student records and lists
• Assisting with hardship funds and College grants, and escalating welfare or academic concerns when appropriate
• Organising termly student events and preparing the weekly student newsletter

Examinations support and administration

• Coordinating examination processes in line with College and University regulations
• Monitoring academic progress and proactively identifying issues
• Arranging reasonable adjustments and alternative exam arrangements for students with disabilities
• Processing applications for extensions, mitigating circumstances and academic adjustments
• Supporting examinations held in College, including exam set-up, invigilation coordination and paper handling
• Updating examination records and relevant College webpages

Graduation and Academic Office coordination

• Managing graduation administration, including registration on the student system and liaison with the University
• Organising College graduation ceremonies and acting as the attending College Officer on the day
• Maintaining the graduation section of the College website
• Supporting Academic Office projects, initiatives and peak-period activity across the student lifecycle

Some evening or weekend work will be required at key points in the academic year, including graduation ceremonies.

What we’re looking for

Essential

• Proven administrative experience with a strong commitment to excellent customer service
• Clear and confident communication skills, both written and verbal
• Strong attention to detail and the ability to work accurately
• Good numeracy and strong IT skills, with confidence using office systems and learning new applications
• Ability to prioritise competing demands, plan work effectively and remain calm under pressure
• Sound judgement and the ability to use initiative when dealing with queries or complex cases
• Awareness of data protection and GDPR requirements
• Tact, discretion and professionalism when handling confidential matters
• A collaborative, hands-on approach and willingness to support colleagues as part of a small team
• Flexibility and a cooperative attitude, including willingness to work occasional evenings or weekends

Desirable

• Degree-level education or equivalent experience
• Experience working in Higher Education or a student administration role
• Experience using student systems such as eVision
• Interest in working in an international, multicultural environment
• Sympathy with the values and ethos of a small, collegiate institution

Please read the attached job description (including person specification) for more information.

About St Antony’s College

St Antony’s is a vibrant, international graduate-only college of the University of Oxford. Founded in 1950, we are proudly modern and inclusive, with a diverse global community representing more than 70 countries.

The Academic Office plays a central role in the student experience, supporting students academically and administratively throughout their time at the College. Staff work closely with students, Fellows and colleagues across the College to create a supportive, welcoming and efficient environment.

We offer excellent employee benefits, including:

• 41 days annual leave including bank/public holidays, with the option to sell up to five days per year for additional pay
• Membership of the OSPS pension scheme
• Free staff meals in the Dining Hall when on shift immediately before and after lunch service
• Staff social events, including a summer party and winter children’s party, plus informal activities run by the Staff Social Committee
• Bus travel scheme, cycle to work scheme, and free staff parking on-site
• A University Card giving you free or discounted access to Oxford colleges, museums, gardens and libraries
• Retail discounts through University schemes for both online and local businesses

How to apply

Please send your completed application form to recruitment@sant.ox.ac.uk by 9.00am on Tuesday 17 February 2026. Interviews will take place on Wednesday 4 March 2026.

We will shortlist candidates based solely on how closely they meet the essential and desirable criteria in the person specification. Please note that we cannot consider late or incomplete applications.

Any offer of employment will depend on satisfactory references and confirmation of your right to work in the UK.

St Antony’s College is an equal opportunities employer. All applicants will be invited to complete a confidential and anonymous monitoring survey, which is not shared with the selection panel.

A privacy notice for applicants and information about how we use your data can be found at https://www.sant.ox.ac.uk/about-st-antonys/how-we-use-your-data

Published date: January 15, 2026

Related documents

Academic-and-Student-Support-Officer-Application-form.docx

Academic-and-Student-Support-Officer-Job-Description.pdf