Lodge Manager

Operational

Full-time, permanent

£33,482 – £39,355 plus £1,500 Oxford weighting

Deadline: Thursday 12 June 2025

The Porters’ Lodge is a primary point of contact for members of and visitors to the College. Operating 24 hours a day 365 days a year, the Lodge provides a reception, information, post, telephone and security service. As well as providing a welcoming and inclusive service to our college community, the Lodge team play an important role in day-to-day communications within the College and are a focal point for co-ordinating both scheduled and unexpected events.

Leading a team of six Lodge Porters, the Lodge Manager is responsible for ensuring the provision of a high quality, professional service to the many and varied groups that interact with the college community, including visitors, academics, students and staff. Through effective line management, the postholder will motivate and support the Porters in their roles and ensure high standards of customer service are maintained. The Lodge Manager is responsible for security, first aid provision and fire duties across the College, and also has a role in supporting student wellbeing and in dealing with emergencies that may arise.

This highly visible, customer-facing role is central to upholding the College’s reputation and championing the College’s values, ensuring all who interact with it—whether students, staff, visitors, or contractors—receive a professional and positive first impression.

To be successful in your application, you will need to have proven managerial experience in a comparable role, and the ability to effectively lead and motivate a team. You will be customer-oriented with a commitment to delivering an excellent experience for all stakeholders, and have experience of gathering customer feedback and implementing improvements. The successful candidate will have excellent communication and interpersonal skills, a friendly and welcoming manner, and be experienced in addressing and resolving complaints in a calm, empathetic, and solutions-focused manner. Experience in health and safety procedures, strong organisational skills, and a flexible and positive attitude will be essential.

Working at St Antony’s College

This is a full-time post: 35 hours per week worked over any 5 days out of 7. This will typically be on Mondays to Fridays, but some evening and weekend work will be required.

The Lodge Manager will be paid on the University grade 6 scale, currently £33,482 – £39,355 plus £1,500 Oxford weighting. There is a probationary period of six months.

We offer excellent employee benefits, including:

21 days (41 days FTE) annual leave including bank/public holidays. It should be noted that holiday cannot normally be taken during term time and College staff work on bank holidays falling during term time
Membership of the USS pension scheme
Free meals in College during normal working hours and when the Hall is open
Access to a car parking space in the College’s grounds if one is available.

How to apply

Please send a completed application form by email to recruitment@sant.ox.ac.uk by 9am on Thursday 12 June 2025. Interviews are expected to be held in the week beginning Monday 23 June 2025.

Candidates will be shortlisted solely on the extent to which they meet the essential and desirable criteria of the person specification based on their application form. Late or incomplete applications will not be considered.

Any offer of employment will be subject to satisfactory references and the right to work in the UK.

St Antony’s College is an equal opportunities employer. Applicants will be asked to complete a confidential and anonymous online monitoring survey, which is not seen by the selection panel.

A privacy notice for applicants and information about how we use your data can be found at https://www.sant.ox.ac.uk/about-st-antonys/how-we-use-your-data

Published date: May 22, 2025