Maintenance Requests

This form is designed for ONE maintenance job only. Please enter further requests on separate forms.

Confirmation of your request, with a ticket number, will be by return email.  Any responses you wish to make must be made as a response to this return email  and  will go directly to the Maintenance Manager. You will be able to paste a photograph, should you wish, in any replies you make.

We aim to assess and prioritise the fault  within 24 hours during weekdays. If the issue cannot be resolved immediately, you will be given an estimated time for completion.

The Maintenance Department is open between 8.00 am and 4.00 pm on weekdays and by submitting this form, you agree to a possible visit between 8.30 am and 4.00 pm, unless an urgent issue has  occurred outside of normal working hours.

Any urgent faults occurring out of working hours should be reported directly to the Lodge.

WiFi issues

WiFi is not managed by the Maintenance Team. For WiFi concerns, please contact the IT Office.

Heating issues

If you are reporting an issue with heating please check our student accommodation smart heating guide or office smart heating guide before submitting your request. The guides answer frequently asked questions, so you may be able to solve your issue without submitting a maintenance request.